Progyny Care Advocate

2+ years of experience in a contact center environment, preferably in a healthcare/insurance environment.
Excellent customer service, strong communication, interpersonal, and conflict-resolution skills – ability to communicate accurately and concisely.
Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment.
Ability to work independently and demonstrate good judgment.
Knowledge of fertility industry and patient procedures, is a plus.

Own the member relationship by continuously educating members about Progyny and their personalized benefits, empowering them to make informed decisions and optimize their journey.
Onboard members seeking to utilize Progyny’s benefit by capturing demographics, confirming eligibility, and providing detailed benefit information using internal resources.
Provide ongoing concierge service for members via telephone, email, and secure messaging.
Address member inquiries and proactively research high quality solutions to present.
Work cross-functionally with internal teams to adequately handle member escalations and inquiries.
Serve as a liaison between members and clinics, including scheduling appointments.
Drive continuous improvement by utilizing internal learning opportunities presented for growth and personal development.