Business Systems Analyst

Requires a bachelor’s degree and at least 2 years of job-related experience
In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis
Successfully pass driver’s license background check

Review, analyze, and evaluate patron and library staff needs to create sustainable solutions that support library and overall county strategies.
Provide technical assistance, learn/teach new processes, document activity, and evaluate library staff and patron needs to create systems solutions that support department and county objectives.
Develop strategies or recommendations surrounding improving processes, efficiency, and practices of the library’s systems.
Coordinate and train staff on workflow processes and updated systems and serve as a resource for questions and technological issues.
Create detailed documentation on system requirements and library needs.
Serve as the Library Department liaison with the IT Department. Participate in county-wide projects and partner with staff to define project plans including scope and objectives, as well as discover and develop system specifications that drive system development and implementation.
Provide direct support to library staff, troubleshoot moderately complex issues, and triage issues to appropriate subject matter expert for resolution as needed.

Degree in Library Science, Information Technology, Project Management or related field
Computer systems and application software experience including using database tools, word processing and spreadsheets
Experience with software including systems analysis procedures, design and implementation
Experience with process mapping and technology projects
Analytical and problem-solving skills