Consumer Support Representative – Omnicare

Consumer Support Representative – Omnicare

Requirements

• 6+ months experience in customer service and a high-volume environment.
• 6+ months experience using Microsoft Office, specifically Outlook, Word and Excel.
• Technical proficiency in working in multiple systems and software’s simultaneously.
• Strong written, and verbal communication.

Responsibilities

• Field inbound phone calls to serve as customer support for long term care residents, responsible parties and facilities.
• Collect information and verify account specific billing, insurance and coding.
• Update and document customer accounts designated in work campaign.
• Verify accuracy of existing account standing and progress accounts accordingly.
• Conduct outbound calls to reconcile account issues and outstanding account balances.
• Ensure compliance through strict adherence to federal and state laws, as well as company policy.
• Payment processing and post follow-up.
• Participate in corporate campaign strategies to further leadership led initiatives.

Preferred Qualifications

No preferred qualifications provided.