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Contracts & Legal Operations Specialist
| Company | Pendo |
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| Location | Raleigh, NC, USA |
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| Salary | $105000 – $115000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- A bachelor’s degree or equivalent practical experience
- Significant experience on procurement / vendor contracts with knowledge on reviewing, drafting and negotiating the legal terms of a range of buy-side contracts
- Experience negotiating SaaS, IT or technology contracts is a plus, as is familiarity with information security policies
- Experience establishing or supporting contract management processes, procedures and methodologies
- Previous in-house legal experience in a procurement facing function
Responsibilities
- Own the end-to-end vendor contract lifecycle from intake to execution, ensuring streamline processes and maintenance of contracts and electronic databases
- Negotiate and redline procurement-related vendor contracts, such as nondisclosure agreements, master services agreements, SaaS, marketing agreement, and statements of work, adhering to established procurement guidelines
- Act as a trusted advisor to internal stakeholders, providing expert guidance on vendor contracting requirements and processes, and strategic insights on vendor structure and terms
- Partner with internal teams to establish clear vendor selection processes and onboarding criteria
- Lead or contribute to projects aimed at enhancing internal processes and scaling operations
- Handle commercial contract negotiations with the Revenue team as a secondary area of focus
- Collaborate closely with the commercial legal team to ensure consistency in contract terms and risk management strategies
- Design and implement best-in-class vendor contracting guidelines to drive consistency and efficiency across the organization
- Develop automated workflows and playbooks to reduce manual contract reviews and improve turnaround times
- Create a centralized vendor repository with standardized legal terms, vendor policies, and compliance guidelines
- Leverage data insights to identify bottlenecks and optimize vendor contract management
- Utilize data insights to enhance vendor contracts and other legal work, leveraging our tech stack to compile presentations for relevant stakeholders
- Collaborate closely with our DPO, Security, Sales, Ops, Marketing and other stakeholders to develop a comprehensive vendor onboarding repository with legal guidelines
- Identify opportunities for improvement in contract management processes to create a more efficient legal sales cycle for our revenue organization and legal team.
Preferred Qualifications
- CIPP/E or CIPP/US certification
- GDPR familiarity and knowledge
- Excellent organizational skills, ability to manage multiple projects at once, follow through and meet deadlines
- Strong written and oral communication skills
- Strong analytical skills
- Sound judgment even in ambiguous situations
- An open and curious mind about an evolving industry, humility, and a terrific sense of humor
