Shift Lead – Service Technician
| Company | 1X |
|---|---|
| Location | Palo Alto, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Experience in robotics or a related technical field
- Strong problem-solving skills
- Ability to perform advanced diagnostics and repairs
- Experience in customer-facing support
- Leadership and team coordination skills
Responsibilities
- Serve as the primary point of contact for on-shift service technicians, providing real-time guidance, technical support, and escalation management.
- Oversee daily lab operations, ensuring that workspaces, tools, and equipment are maintained, calibrated, clean, and organized to meet safety and operational standards.
- Coordinate and enforce standardized work processes and service protocols, ensuring consistent execution of diagnostics, repairs, and remanufacturing activities.
- Lead by example in adhering to quality, safety, and operational procedures, and ensure team compliance with company policies during shift hours.
- Facilitate training and onboarding of new technicians, and coordinate continuous learning opportunities for the team to maintain high technical proficiency.
- Act as a liaison between the service technicians and the team lead, communicating shift progress, operational challenges, and resource needs.
- Monitor shift performance and workflow, proactively identifying opportunities to improve efficiency, quality, and technician engagement.
- Perform advanced diagnostics and repairs of robots, addressing complex mechanical, electrical, and software issues both at customer locations and in the workshop.
- Execute remanufacturing and refurbishment of robotic assemblies, ensuring components are restored to optimal performance.
- Provide support to service technicians in the field, offering guidance on difficult technical issues and performing escalation repairs as needed.
- Collaborate with the service engineering team to provide feedback on recurring issues and recommend design improvements for better serviceability.
- Communicate effectively with customers, explaining technical repairs and maintenance in a clear and understandable manner, while ensuring a high level of customer satisfaction.
- Document all service activities, including complex repairs, parts usage, and remanufacturing procedures, ensuring clear and detailed records for future reference.
- Contribute to the development of service documentation, repair manuals, and troubleshooting guides.
Preferred Qualifications
-
No preferred qualifications provided.