Lead Rental Technician

Lead Rental Technician

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to diagnose and complete advanced mechanical repairs, including engines, hydraulics, and electrical systems.
• Ability to read and understand technical repair and parts manuals for equipment, including mechanical, hydraulic, electrical, and other components.
• Experience and ability to provide superior customer service
• Working knowledge of handheld technology (smartphone, laptop, tablet)
• Ability to operate in extreme outdoor working conditions
• Valid driver’s license in state applying

Responsibilities

• Communicates clearly with teammates including store associates, technicians, and customers in both verbal and written communications.
• Uses active listening in understanding message content and point of view in order to fully understand the mechanical problems being reported.
• Provides expert knowledge to all Rental associates in the proper operation of the equipment and standard operating procedures.
• Supports rental centers by explaining the large equipment program and addressing any store-specific issues.
• Provides support throughout the rental period for customers and rental associates, which may include providing best-in-class delivery.
• Adhere to all safety requirements particular to equipment including Federal Motor Carrier Safety Regulations.
• Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the safe operation of the equipment.
• Trains Home Depot store associates and customers in the proper operation of the equipment and large equipment operating procedures.
• Responsible for maintaining a fleet of rental equipment.
• Diagnose, maintain, and repair all components of the machine, including gas and diesel engines, hydraulics, electrical systems, fuel systems, and brake systems.
• Reviews Down Equipment Report and communicates with the leader to prioritize repairs and service calls.
• Obtains parts needed for repairs, while maintaining timely and accurate parts inventory.
• Utilizes company technology platform to document all work performed on equipment, including labor and parts.
• Performs tasks at store locations, company shop locations, and job sites.
• Performs other tasks assigned by the leader.
• Maintains vehicle compliance to company, federal and drivers standards of performance.
• Assists with equipment deliveries and pick-ups as required.
• Ability to lay out key action items in a logical sequence and recognize issues that may delay progress to reduce bottlenecks.

Preferred Qualifications

• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Preferred Education Requirements: Technical or Trade School
• Experience in repair and maintenance of gas/diesel engines, automotive or industrial equipment.