Executive Director

Executive Director

Requirements

• Bachelor’s degree required; an equivalent combination of education and relevant experience will be considered (Master’s degree or MBA strongly preferred)
• In-depth knowledge and experience with Workforce Innovation and Opportunity Act (WIOA) and Temporary Assistance for Needy Families (TANF) programs and contracts
• Familiarity with the Orange County region, including key workforce development stakeholders, community-based organizations, and local labor market trends
• Minimum of 5 years of operational leadership and management experience, and preferably at least 3 years in the workforce development or human services sector
• Experience in budget, revenue and profit management, including invoice reconciliation, and participant spending
• Proven ability to lead, hire, and retain diverse teams with emotional intelligence, adaptability, and respect for varying work styles
• Demonstrated success in fast-paced environments, with a proactive, resourceful, and flexible approach to problem-solving
• Strong experience in planning, organizing, and standardizing operational processes and procedures
• Exceptional case management knowledge, to lead teams to provide high-quality customer service and the ability to resolve both internal and external customer complaints
• Exceptional attention to detail, with well-developed organizational, analytical, research, and critical thinking skills
• Ability to meet tight deadlines and manage competing priorities while producing high-quality, accurate work under pressure
• Proven capacity to maintain confidentiality, exercise sound judgment, and handle sensitive personnel matters with tact and professionalism
• Outstanding time management skills and ability to work both independently and collaboratively
• Excellent verbal and written communication skills
• Valid Driver’s License required

Responsibilities

• Ensure full compliance with all contract requirements, including adherence to policies, procedures, and program monitoring standards
• Proactively manage budgets and expenditure rates to avoid disallowed costs, while driving performance metrics and operational outcomes
• Support and coach front-line staff, developing service delivery plans that align with project goals and promote excellence in execution
• Coordinate developing and continuously refining policies and procedures to enhance program quality and customer satisfaction
• Act as the primary point of contact and liaison with the funding source, maintaining strong relationships and ensuring transparent communication
• Lead and inspire a high-performing team, fostering a culture of accountability, collaboration, and continuous professional development
• Conduct regular coaching sessions and formal performance evaluations to guide employee growth and performance improvement
• Embrace and model a “ZAG” mindset—approaching challenges with creativity, agility, and boldness
• Perform other duties and lead special projects as assigned

Preferred Qualifications

• Master’s degree or MBA strongly preferred