Senior Program Manager – Business Operations

Senior Program Manager – Business Operations

Requirements

• Excellent critical thinking, analytical and problem-solving skills to enable resolution for ambiguous challenges.
• Strong stakeholder and program management skills to effectively influence and manage expectations with leaders and cross-functional teams.
• Growth mindset, ability to receive feedback to learn and grow, the ability to factor in broad feedback driving direction to ensure the best approach taken for business outcomes.
• First-class influencing and organizational change skills coupled with interpersonal awareness and established EQ.
• Ability to build long term relationships and use work methods that facilitate positive partnerships with key business teams.
• Operational excellence enabling outcomes, with curiosity, which drives a sense of ownership and continuous improvement.
• Ability to adapt to changing circumstances and achieve results efficiently and timely in a complex environment working with a variety of partners.
• Strong process orientation with experience running programs and/or projects and leading change from inception through delivery.
• Experience handling multiple tasks and projects at a time, prioritize workload and tenacity in a multifaceted, complex environment.
• Strong listening skills: ability to understand the “why” and get to what matters quickly so change can be driven.
• Ability to digest complex data and present findings in a clear manner that drives decision making and outcomes; experience with financial and strategic modeling + dashboards.

Responsibilities

• Establish and optimize Rhythm of Business (RoB) for the organization, with key partners.
• Enhance partnership with HR related operations including but not limited to talent acquisition, annual and mid-year cycles, promotion process, employee satisfaction surveys.
• Enhance partnership with Finance related operations including headcount tracking, business cases for investments, discretionary spend allocation and tracking, quarterly and annual forecasts, reporting ensuring visibility for our leaders.
• Establish support for the business with procurement, specific to MSAs, SOWs and renewals for software, as needed.
• Establish light touch headcount portfolio framework and process as it relates to all things headcounts including dashboards and reporting for leadership views.
• Enable preparation of events and business meetings that offer leadership an opportunity to check-in on progress to operational goals.
• Manage operating routines that facilitate outcome based decision-making leadership alignment, team engagement, operational reviews, leadership offsites, all hands, etc.
• Collaborate with business partners to support rollout of processes, as needed, to ensure success, with a focus on continuous improvement, efficiency and operational quality.
• Collaborate with business partners to drive effective communications, as needed, for the organization to achieve awareness and desired traction for results.
• Provide general program management, reporting and analysis support for initiatives and special projects, as required, by the business.

Preferred Qualifications

• Bachelor’s degree or 4-6 years or related experience
• Excellent problem-solving, analytical and decision-making skills
• Capable of working with abstract concepts and communicating conceptual topics to others.
• An excellent teammate, also able to operate independently while prioritizing own work and outcomes
• Strong business insight, analytical and organizational skills with a high degree of attention to detail.
• Strong skills in Microsoft Office Suite, Google Suite, and advanced level of knowledge of Excel.