Lead Technology Business Systems Consultant

Lead Technology Business Systems Consultant

Requirements

• 5+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
• 5+ years of data analytics and problem-solving logic to identify root cause issues and develop data-driven recommendations
• 2+ years leading a team of individuals in a collaborative team environment across multiple locations
• 2+ years of experience using ServiceNow IT Service Management functionality (Change, Incident, Problem, CMDB, AMDB), with the knowledge to look at records and understand the data
• 2+ years of experience working on SCRUM teams using Jira to manage work stories
• 1 + years of experience managing SharePoint Lists to manage work queues

Responsibilities

• Execute and/or oversee all the SACM Data Quality controls to ensure they are executed with precision and ensure evidence is always stored in appropriate repositories.
• Ensure all SACM Data Quality ServiceNow scripted audits and desired state audits are identified and executing in accordance with the CMDB Logical Data Model.
• Oversee the creation of all SACM Data Quality stories related to ServiceNow scripted audits and desired state audits, execute testing and conduct validation of those efforts.
• Oversee the creation and maintenance of team procedures and processes around SACM Data Quality and Hardware State governance and ensure the team is executing those procedures on a daily basis.
• Investigate root causes of Data Quality issues and support the team in developing partnerships with teams across technology to address Data Quality issues.
• Develop and maintain collaborative partnerships across SACM teams and technology groups centered around Data Quality root cause analysis and resolution.
• Support escalations for the team when Data Quality resolutions are delayed eliminating roadblocks and holding appropriate parties accountable for execution.
• Represent the SACM Data Quality function and present at governance council meetings.
• Lead the collection of evidence for control evaluations and audit requests of the SACM Data Quality functions for compliance with current procedures; ensures corrective action is carried out.
• Provide mentorship, collaboration, support and guidance to the SACM Data Quality team across all functions to drive improvements and results.
• Analyze data to draw data-driven recommendations in complex and multifaceted situations requiring solid understanding of the CMDB and AMDB Logical Data Model and associated Configuration Item (CI) types.
• Creation and maintenance of SACM Data Quality related knowledge articles to ensure information is always current and clear.

Preferred Qualifications

• Experience that requires superior attention to detail critical for control execution with zero errors.
• Strong communicator – both written and verbal to all levels of management
• Strong Relationship Management skillset with partners across Technology
• Analytic background or data management background
• Ability to juggle many critical tasks at once
• Strong initiative and drive
• Collaborative and team oriented