Automotive Service Advisor
| Company | Baxter Auto Group |
|---|---|
| Location | Olathe, KS, USA |
| Salary | $60000 – $90000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
- Automotive experience preferred
- A team-first always perspective with a desire to win together attitude
- An innate desire to help others in all ways possible
- Dedicated to creating meaningful outcomes in everything you do
- Welcomes difference by seeking, listening, and learning from diverse perspectives
- Authentically communicates with transparency, empathy, and kindness
- Forever curious and motivated by a passion for continuous improvement.
Responsibilities
- Greet and assist guests, answer phone calls, and assist with setting appointments.
- Help identify a mechanical problem by asking investigative questions or by performing a visual inspection and/or road test.
- Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
- Prepare a repair order showing time, cost and labor estimates for service.
- Write a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explain the work performed and the repair order charges to the customer.
- Resolve customer concerns in an effective manner.
- Other duties as assigned by Management.
Preferred Qualifications
- Automotive experience preferred