Senior Customer Service Representative
| Company | Geico |
|---|---|
| Location | Tucson, AZ, USA |
| Salary | $21.44 – $23.82 |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level, Senior |
Requirements
- 12+ months of contact center or customer facing service experience required
- Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
- Ability to work and grow in a fast-paced, high-volume call center environment
- Willingness to learn new skills and ability to adjust to changes quickly
- Open to feedback to support your performance and development
- Solid computer and multi-tasking skills
- Minimum of high school diploma or equivalent
Responsibilities
- Support our contact center and taking incoming calls from current policyholders
- Answering billing questions
- Making policy changes
- Providing recommendations
Preferred Qualifications
- An associate’s degree or higher (preferred)
- Active Personal Lines insurance license (preferred)