Field Technical Services Specialist
| Company | IDEXX |
|---|---|
| Location | Las Vegas, NV, USA, Murray, UT, USA, Dallas, TX, USA, Hillsboro, OR, USA, Kirkland, WA, USA, Westminster, CO, USA, Oklahoma, USA, Glendale, AZ, USA |
| Salary | $80000 – $80000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Strong and specific technical knowledge of diagnostics products, software and services sold.
- Strong working knowledge in immune and molecular diagnostics with the focus on molecular diagnostics required.
- 2-3+ years of molecular diagnostic experience required.
- PCR experience
- Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately.
- Customer service skills including discovering and exploring customer’s needs, experience working with customers and maintaining good customer relationships.
- Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment.
- Fluency in the English language.
- Valid Driver’s License required.
Responsibilities
- Consult with Production Animal; Owners, Veterinarians, production managers and scientific staff on technical protocols to promote growth and utilization of IDEXX products, software, services, and diagnostic testing.
- Represent IDEXX to customers and academia which may include hosting seminars/demonstrations and education sessions on company products to key influencers at Production Animal Sites, Trade organizations, University and Government laboratories, etc.
- Communicate and present highly technical information on ELISA and PCR to animal health professionals and scientific forums.
- Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing technical support to sales and marketing, technical and workflow training, market trials, and other applicable activities.
- Acquire, build, and maintain industry key opinion leader (KOL/influencer) relationships at various industry and technical institutions.
- Proactively support the company’s products through assisting with, creating and reviewing technical materials and presenting technical subjects to a variety of audiences.
- May assist and write technical documents and/or provide input on marketing and field selling materials.
- Provide support to Regional Marketing and product marketing, creating written materials, studies, presentations, and conducting training sessions as appropriate.
- Assure compliance with all lDEXX SOP’s and procedures relative to product questions/concerns, client records and administrative responsibilities.
- Handle customer (producer, veterinary and end-user) questions providing technical advice, sampling protocols and following through on product complaints.
- Gather, generate and analyze diagnostic performance data. Communicate findings and technical recommendations to customers and stakeholders.
Preferred Qualifications
- Advanced degree or technical certification preferred or corresponding years of molecular diagnostic experience.
- 5-7+ years of molecular diagnostic experience preferred.
- Previous experience in the Livestock industry preferred.
- Solid knowledge of current topics and issues in livestock industry and diagnostics vertical preferred.
- Experience on study design, test validation, data analysis, reports, submitting abstracts, publishing, and oral presentation on scientific meetings.