Technical Support Engineer 3
| Company | Adobe |
|---|---|
| Location | Ottawa, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Strong Technical knowledge of J2EE application servers, databases, and LDAP server technology
- Java Development Experience
- Experience with ActionScript, JavaScript, HTML5, XHTML, HTML, CSS, Flash/Flex, SOAP, XML
- Experience with Adobe CQ/AEM
- Windows/Linux server knowledge
- Performance tuning and optimization
- Debugging of customer code
- Knowledge at API level of 3rd party applications
- Bachelors Degree or equivalent experience
- At least three years of full time experience in customer care/customer support or related field
Responsibilities
- Provide extremely timely response/resolution to technical and product inquiries
- Provides resolution results within established Service Level Agreement Guidelines
- Awareness of customer business priorities & key events
- Provides proactive Issue Status updates to required parties
- Record and document all issues related to customers within established process guidelines
- Trouble-shoot/qualify cases before advancing it to Engineering
- Answer questions regarding product functionality and usage
- Enable product features included in the contract which customer can’t enable themselves through the admin console
- Solve implementation problems
Preferred Qualifications
- Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.