Sales Support Specialist

High School diploma or equivalent
1+ years of experience in a call center or customer service position preferred
Excellent multitasking and organization skills
Excellent verbal and written communication skills
Computer skills including proficiency in MS Office
Patience, professionalism, excellent phone etiquette
Experience and knowledge with medical terminology preferred
Knowledge of multi-line telephone system
Excellent customer service skills when interacting with all internal and external clients
Bilingual is a plus

Responsible for analysis, placement, and tracking of all product orders requested by Sales personnel and external customers
Report production as requested by management
Auditing of Sales rep and customer stock
Answer all incoming calls promptly and handle them efficiently and effectively
Responsible for account follow up for patient, enrollment, activations or additional information
Address questions and educate customers, sales staff, and patients
Redirect calls to subject matter authorities as defined in protocols
Document all calls or correspondences in company systems
Demonstrate emotional intelligence and decrease customer tension
Promote the value of Baxter cardiac monitoring
Must communicate in a professional, compassionate, and respectful manner with good voice quality, dictation, and articulation
Identify, document, and escalate potential patient or customer complaints
Works to achieve the daily Customer Experience Team’s quality and productivity goals
Assists with inventory control including the intake, storage, and recycling of CAM heart monitors