Senior Coordinator – Business Processes
| Company | On Location |
|---|---|
| Location | Raleigh, NC, USA, New York, NY, USA |
| Salary | $60406 – $67000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational and time management skills, with the ability to multitask and manage concurrent priorities and meet deadlines
- Solid organization skills
- Experience writing corporate policies and procedures
- Experience creating simple flow charts
- Ability to read and translate complex cross-functional swim-lane process maps into easy-to-understand written procedures
- Experience working with cross-functional teams
- Experience training others
- Ability to learn new software quickly
- Experience with MS Office applications, including MS Word and SharePoint
- Bachelor’s degree in a relevant field
Responsibilities
- Support in the documentation of planning and process development to bring Olympic Hospitality to market across destinations globally, while working closely with internal teams and external providers to ensure key processes are developed and followed.
- Assist in the pioneering and scaling of Olympic Hospitality policies and procedures, as well as researching and implementing new documentation technology systems for the global organization.
- Assist in the development as well as oversee the maintenance and evolution of the Olympic Hospitality Operational SOP Manual.
- Support in the development and maintenance of the Olympic Hospitality project management tool across properties and functions.
- Support in the development and maintenance of cross-functional process data flows using Airtable.
- Organize, manage, and maintain all archiving of Olympic Hospitality planning documents, presentation decks, and templates.
- Support VP and Senior Directors with note-taking, copywriting, and progress tracking.
- Develop documentation training for onboarding curriculum for all new hires as well as ongoing training for existing team members.
- Assist with post-Games Lessons Learned and IOC knowledge transfer.
- Conduct document audits to ensure all documents accurately reflect current business processes.
Preferred Qualifications
- Experience in technical writing or copywriting
- Experience working with multi-national teams
- Software experience, including database and interface creation and management in Airtable, document creation using Plumsail, document management in Adobe Acrobat Sign, flowchart creation in Miro or Visio, and MS SharePoint set up and management
- Low-code automation & workflow creation to support business processes
- Process improvement or change management experience
- Training curriculum development