Training Specialist

2+ years of experience delivering virtual and in-person training to live audiences, both 1:1 and in group settings
Understanding of training industry concepts such as Instructional Design, virtual classroom facilitation, training effectiveness, and outcomes measurement
Strong and engaging communication and presentation skills with experience training customers in software or technology
Experience working in a high-growth, B2B SaaS company
Ability to take complex topics and make them simple and digestible
Excellent oral presentation skills, interpersonal communication, and writing skills
Self-sufficient, self-starter with proven success taking ownership of training projects
Demonstrates ability to be flexible, transparent, and team-oriented in a fast-growing environment
Strong ability to operate cross-functionally to deliver on key business objectives
Strong empathy for customers and passion for revenue and growth

Lead live, virtual, and in-person training sessions, utilizing a variety of training methodologies, techniques, concepts, and tools to create an engaging training experience for new and existing customers
Maintain an in-depth understanding of HHAeXchange’s suite of products, apps, and services, as well as homecare agency operations
Serve as lead presenter and trainer on weekly training webinar series
Able to take complex technical concepts and make them easily digestible
Communicate via phone, email, and/or online meetings with training attendees
Stay up to date on product functionality by partnering with the Product and Go-To-Market teams and update training materials as needed
Manage multiple training projects simultaneously and prioritize against team objectives and key results
Serve as a Subject Matter Expert (SME) in the development and/or maintenance of training materials including video recording, content development, training environment setup, and course feedback
Collaborate cross-functionally to identify customer training needs and develop actionable plans to improve the Customer Education experience including, but not limited to, processes, tools, and techniques
Measure and report on the effectiveness of training sessions to both internal and external stakeholders