Senior Manager – WMS Implementation Training & Change Management
| Company | CVS Health |
|---|---|
| Location | Austin, TX, USA, Smithfield, RI, USA, Chicago, IL, USA, Trenton, NJ, USA |
| Salary | $75400 – $199144 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 10+ years of previous work experience
- 5+ years of experience in developing and delivering training programs, particularly in a logistics or warehouse setting
- Strong leadership skills with the ability to manage cross-functional teams and drive results in a fast-paced environment
- Proficiency in change management principles and practices, with a focus on organizational readiness and capacity building
- Excellent collaboration and good written and verbal communication skills to work effectively with various internal teams
- Familiarity with various WMS platforms and related technologies
- Willingness to travel up to 50%
Responsibilities
- Development and implementation of a Train-The-Trainer program to empower key personnel to effectively train others within their teams: identification of trainers, conducting trainer training, trainer evaluation, and providing on-going support.
- Leading change management initiatives to ensure smooth adoption of the WMS, including stakeholder engagement, communication plans, and resistance management.
- Creating comprehensive training materials and conducting training sessions for end-users, managers, and leads on the WMS.
- Tracking and reporting on the effectiveness of training programs and change management initiatives, using metrics and feedback to drive continuous improvement.
Preferred Qualifications
- Strong analytical and problem-solving skills to address challenges and ensure successful implementation
- Strong communication, presentation, and organizational skills. Ability to manage multiple projects and work collaboratively with cross-functional teams
- Strong interpersonal skills with a focus on customer-service
- Strong self-starter with ability to work with little supervision
- Strong ability to multitask and handle competing priorities at once
- Ability to foster connection by putting people first and build trusting relationships