Patient Access Coordinator

Patient Access Coordinator

Requirements

• High School Diploma or equivalent
• Strong computer skills
• Strong research and problem-solving abilities

Responsibilities

• Exhibits expert communication skills, telephone etiquette and customer service always
• Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department
• Demonstrates clinical knowledge of basic anatomy and physiology and medical terminology to determine the appropriate test to be scheduled
• Schedules patients in a timely, efficient, and accurate manner. Gathers accurate and complete information of tests and diagnosis to enhance the revenue cycle
• Rescheduling/cancelling appointments
• Verification of insurance eligibility and benefit information
• Medicare Compliance
• Prepares Patient Estimates (Patient Portion Due)
• Obtains insurance precertification/authorization/referral information and understands requirements
• Obtains insurance precertification directly from the payor where applicable
• Maintain scheduling system changes and updates
• Order Management

Preferred Qualifications

• Prior experience in customer service fields, call centers or healthcare preferred but not required