Asset Recovery Specialist III

HS Diploma or GED required (some college coursework a plus) followed by preferably five years of Collection experience, ideally in auto finance or an installment loan portfolio including minimum of three years’ experience in heavy skip trace.
Able to work a flexible schedule; honest with strong work ethic, unscheduled absences are rare, always punctual.
Solid understanding of finance/lending/collections.
Proficient working knowledge of MS Office Suite.
Able to master use of web-based system of record (LoanPro) and available skip tools (training provided).
Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure.
Strong communication and negotiation skills along with excellent “people” skills and a strong customer service attitude.
Possess excellent written and verbal communications skills; Bilingual English/Spanish a plus.
Bankruptcy knowledge a plus.

Possess advanced skip tracing skills for post charge off accounts and accounts referred for legal remedies.
Recovery on losses by manually conducting outbound and inbound collection and customer service calls.
Investigate and resolve issues generally associated with loan servicing, i.e., potential loss situations such as confiscations, impounds, bankruptcy, replevins, and repossessions.
Provide consistent and productive follow up on Charge Off accounts 120 days or greater; determine if account should be considered for legal actions; work closely with skip vendors to resolve via repossession or collection of balance owed.
Monitor bankruptcy accounts assigned for recovery; skip trace as needed.
Initiate contact with consumer to negotiate arrangements up to 45 days after the collateral is sold where a deficiency balance is present prior to account being issued to an outside collection agency.
Adhere to all federal and state laws, regulatory guidelines and internal company policies and procedures.
Negotiate win-win solutions to assist consumer with acceptable payment options as warranted.