Consultant – CX – Omnichannel Enablement
| Company | Klick |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 2–3 years of experience in customer experience, service design, or human-centered design, preferably within healthcare, pharma, or life sciences.
- Proficiency in CX and design tools such as Miro, Mural, Figma, Adobe XD, or similar platforms.
- Strong storytelling and communication skills with the ability to simplify complexity and influence cross-functional teams and clients.
- Analytical mindset with the ability to interpret both qualitative insights and quantitative data to inform strategy.
- Highly organized and proactive, with strong problem-solving skills and a natural bias toward action.
- Curious, empathetic, and a collaborative team player who thrives in dynamic, fast-paced environments.
Responsibilities
- Support the development and execution of transformation strategies to help clients adapt to new processes or organizational changes.
- Document and improve client processes, including creating workflows and standard operating procedures (SOPs).
- Assist in identifying and defining business challenges and recommending strategic solutions.
- Collaborate with internal teams and clients to ensure successful execution of business initiatives.
- Prepare presentations and documentation to communicate insights and progress to clients.
- Facilitate client meetings by capturing key decisions and managing follow-ups.
Preferred Qualifications
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No preferred qualifications provided.