Account Manager

Account Manager

Requirements

• High school degree or equivalent business qualifications.
• Minimum two years Expeditors/industry experience.
• Ability to create/write customer requirements clearly for use by other Expeditor employees.
• Knowledge of required Expeditors operating systems as well PC skills including word processing and Excel.
• Demonstrated customer service skills and proven interpersonal skills.
• Level one Account Management certification.
• Level one Sales certification.

Responsibilities

• Understand global customer’s profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.
• Proper Customer Organization structure in CRM following the company’s global standards.
• CRM input and management ensuring data integrity at all times.
• Assist in creating and maintaining customer’s SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams.
• Set the right expectations internally as well as externally with the customers.
• Leverage and implement Expeditors’ reporting tools and value add solutions internally and externally with all selected customers.
• Evaluate their usage and quantify cost savings/cost avoidance.
• Utilize corporate approved templates and presentations and customize when necessary.
• Establish proper customer business mapping to ensure complete understanding of customer’s global business, stakeholders, spending, strategy, goals, etc.
• Create and communicate a global strategic business plan in alignment with the customer’s mapping and Expeditors’ goals.
• Ensuring global visibility and collaboration across Expeditors’ network (Strategic updates, KPIs, service deliverables, initiatives, etc.).
• Penetrate customers’ organization structures at all levels, developing relationships beyond the main point of contact at all locations.
• Initiate value added solutions based on Expeditors’ service offerings and technology.
• Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews.
• Pursue a larger global wallet share with all customers while promoting up and cross selling with all customers at all locations.
• Collaborate with the various department and branches through regular meetings and joint calls to promote existing new service offerings at all locations.
• Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.
• Promote Expeditors’ marketing activities and customer events.
• Schedule regional and international travel when necessary to address global business need and growth potential.
• Continuous review of customers’ revenue report and analysis aimed at identifying ‘at risk’ customers and negative trends.

Preferred Qualifications

No preferred qualifications provided.