Airside Operation Center Agent

Airside Operation Center Agent

Requirements

• An associate’s degree plus two years of related experience or a high school diploma/GED plus four years of experience is preferred.
• One year of experience in airport operations, safety, management, and public safety is preferred.
• Knowledge of airport and airline operations.
• Knowledge of 14 CFR Part 139 and 49 CFR Part 1542.
• Knowledge of public safety, telecommunications, and two-way radios.
• Knowledge of airport locations and the processes of emergency response.
• Knowledge of Incident Command System (ICS) and National Incident Management System (NIMS).
• Skills to communicate clearly and effectively verbally in person, over the telephone, and through two-way radio systems.
• Skills to communicate clearly and effectively in writing.
• Skills to effectively organize data and prioritize resources during routine and emergency operations.
• Skills in various computerized systems.
• Ability to work independently and as part of a team.
• Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees, and the public while representing CLT professionally and positively.
• Ability to respond calmly and effectively in emergency and stressful situations.
• Ability to assess situations quickly and objectively and determine the proper course of action within established rules, regulations, and procedures.

Responsibilities

• Provides situational awareness review, gathering information, hazard identification, and effective decision-making.
• Monitor, operate, identify, analyze, and respond quickly and logically to multiple airport operating systems simultaneously.
• Assess situations quickly and objectively, then determine the proper course of action.
• Use the following equipment and systems in the AOC: Metasys building monitoring, fire and life safety systems, access control systems, video management systems, computer-aided dispatch (CAD), two-way radio equipment, emergency notification systems, public paging systems, network recorders, flight information display systems (FIDS), flight tracking systems, Airport Operations database (AODB), gate scheduling, computerized logs, weather monitoring, lightning detection, TTY phone, and more.
• Perform communication functions and communicate effectively.
• Operate various communications equipment; transmit and receive emergency and non-emergency information.
• Answer phones, blue light emergency call boxes, two-way radios, and computer communication platforms and process both emergency and non-emergency calls for service.
• Follow complex instructions; disseminate information in an organized manner; dispatch resources per procedures; maintain logs/records; and prepare reports.
• Assist airport users and tenants in resolving operational problems, processing routine requests and complaints, assisting with special events, and providing customer service.
• Establish and maintain effective working relationships.
• The process quickly and logically affects airport emergencies, irregular operations, and incidents of various sizes, scopes, and scales.
• Follow established emergency and irregular operations procedures to ensure compliance with 14 CFR Part 139 and 49 CFR Part 1542.
• Identify and determine the general nature, location, urgency, and extent of problems.
• Determine priority, relay, and follow complex oral and written instructions.
• Act decisively and exercise independent judgment within established rules, regulations, and procedures.
• Activate the Airport Emergency Operations Center (AEOC) as directed, following established procedures until relieved by a higher authority.
• Test systems in the alternate AOC and activate them as needed.
• Provide assistance to airlines, tenants, the public, and other employees as needed.
• Interpret and adhere to Federal, State, and Local regulations, procedures, and instructions to ensure the safety of persons and the security of airport property.
• Perform the daily duties of the following during department non-staffed hours: Gate Management, Lost & Found, Customer Service Line (Airport Information Desk), Facility Work Orders, Housekeeping.
• Participates in and completes all required and supplemental training.
• Participates in required emergency response training and exercises related to airport operations, irregular operations (IROPS), and emergencies.
• Assists and participates in event planning.
• Support other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control, fire watches, escorts, and other duties deemed necessary for the continuity of operations.
• Other duties as assigned.

Preferred Qualifications

• 2 years of related experience preferred.
• 1 year of experience in airport operations, safety, management, and public safety preferred.