Operations Manager – Fintech/Banking

Operations Manager – Fintech/Banking

Requirements

• Bachelor’s degree in technology, information technology, or business administration.
• Proven ability to lead and inspire cross-functional teams.
• Strong communication and interpersonal skills.
• Leadership, management, organizational, and team building skills.
• Analytical and problem solving skills.
• Ability to build relationships with C-level management, peers and others.
• Broad knowledge of regulatory requirements, financial institution operations, and risk management.
• Speaks and writes fluently.
• Listening skills and ability to ensure open and candid two-way communication.
• Ability to express both facts and opinions clearly and concisely.
• Project management, productivity, planning, and workload management skills.
• Negotiation skills regarding complex issues.
• Ability to work well under pressure and keep emotions under control during difficult situations.
• Adaptable and dependable in fast-paced, changing business environments.
• Strives for continuous improvement.

Responsibilities

• Manages the processing environment to protect production systems critical to the success of the business.
• Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
• Develops and recommends tactical and strategic plans for processing operations.
• Selects, trains, develops and leads an efficient and effective processing team.
• Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.
• Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.
• Develops and implements team standards and procedures that support departmental standards and procedures.
• Develops and executes project plans, budgets and schedules for documentation of work and results.
• Develops, manages and forecasts the budgets for the relevant cost centers.
• Other related duties assigned as needed.

Preferred Qualifications

No preferred qualifications provided.