Senior Product Implementation & Support Specialist

Senior Product Implementation & Support Specialist

Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Extensive knowledge and understanding of Property and Casualty Insurance product design and underwriting concepts.
• Solid knowledge and understanding of market research and marketplace trends in insurance coverage.
• Solid knowledge and understanding of project management methodologies, practices, techniques and tools.

Responsibilities

• Implements and supports assigned products and associated system releases, including defect prioritization and management.
• Works with technology partners on system solutions and requirements, including proposal options and costs.
• Supports the creation of specific underwriting strategies and policies based on external industry and economic trends, and internal capabilities and business performance.
• Supports the establishment of underwriting referral rules and processes.
• Collaborates with internal partners to establish new and managing existing partner relationships.
• Accountable for the maintenance of business rules & requirements and documentation.
• Provides input into product & pricing planning and development processes regarding system impacts.
• Establishes and maintains process for underwriting risk reviews.
• Supports the communications, education and launch efforts for assigned products.
• Collaborates with Product Managers on the development and refinement of detailed operational data, metrics, and reporting requirements.
• Provides product intent (contract and underwriting) for consumer complaints and DOI inquiries.
• Collaborates with Corporate Compliance for Department of Insurance market conduct examinations and inquiries.
• Collaborates with Product Development, Product Management and IT on the consolidation of our corporate programs and platforms through conversions and migrations.

Preferred Qualifications

No preferred qualifications provided.