Implementation Consultant

Familiarity with implementing Software-as-a-Service solutions
Several years of experience working on enterprise-scale deployments
Strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise
Project management experience
Self-motivated team player ready to embrace a fast-paced, high-growth environment
3 years of consulting/client-facing experience
Passion for cloud technologies

Lead new Staffbase customer implementations including managing the project plan and project resources – for both onboarding and growth phases
Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
Clearly communicate implementation status, issues, risks, and effort
Build and sustain in-depth product knowledge regarding our core products
Understand customer use cases and requirements and in turn, apply Staffbase best practices for enterprises to those customer implementations
Apply vertical industry and functional best practices as applicable to each customer – for more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
Troubleshoot and triage customer issues during implementation
Work with Sales to scope, estimate, and write Statements of Work for new projects
Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customers
Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers