Sr. C-Suite IT Executive Support Technician
| Company | Lennar Corporation |
|---|---|
| Location | Miami, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in IT, computer science, or related field, or equivalent work experience.
- At least 5 years of IT support experience, preferably in a corporate environment.
- Excellent communication, interpersonal, and customer service skills, with the ability to interact professionally and diplomatically with senior executives and stakeholders.
- Experience working with Mac/PC hardware/software, mobile phones/tables, a wide array of computing peripherals and accessories.
- Strong technical skills and knowledge of IT systems, applications, and devices, including WinOS, macOS, iOS, Office 365, Outlook, Word, PowerPoint, VPN, OKTA Verify, printers, scanners, etc.
- Ability to work independently and as part of a team, with a high degree of initiative, flexibility, and problem-solving skills.
- Ability to prioritize and manage multiple tasks, projects, and meet deadlines under pressure.
- Ability to handle confidential and sensitive information with discretion and integrity.
Responsibilities
- Provide white glove IT support to C-Level Leadership and their direct staff, including troubleshooting, installing, configuring, and maintaining hardware, software, and network devices including laptops, desktops, iPhones, iPads, Apple Watches, Air Pods.
- Establish trust and confidence with C-level executives and their direct staff.
- Respond to all IT requests and incidents via phone, email, or in person, and escalate complex or urgent issues to the appropriate IT teams or vendors.
- Manage the IT inventory and assets for the executive offices, including ordering, tracking, and disposing of IT equipment and supplies.
- Coordinate IT upgrades, and maintenance for the executive offices, ensuring minimal disruption and optimal performance.
- Document IT processes, procedures, and best practices for the executive offices, and provide IT training and guidance to the senior executives and their assistants.
- Monitor and report on the IT service level agreements and performance metrics for the executive offices and identify areas for improvement.
- Demonstrate self-management skills and effectively prioritize tasks and meet deadlines in a fast-paced environment.
- Provide AV support to address any issue related to video and audio systems during meetings and events.
- Stay current with the latest developments in Apple technology and software updates to provide informed support and recommendations.
- Ensure that regular backups are conducted, monitored, verified for integrity, and completeness.
Preferred Qualifications
- Certifications in Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT), or Apple Certified IOS Technician (ACiT), Microsoft, or other relevant IT fields are preferred.