Night Lead – Hope Lodge

Night Lead – Hope Lodge

Requirements

• High school diploma or equivalent; additional education or training in hospitality management, security, or related field preferred.
• Minimum 1 year experience in hotel, hospitality, healthcare or a related field, with knowledge of overnight operations, guest services, and night auditing procedures.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders from diverse backgrounds and handle sensitive or challenging situations with professionalism and empathy.
• Knowledge of security procedures, emergency response protocols, and safety regulations, with the ability to manage emergencies and crisis situations effectively and ensure the safety and security of guests and staff.
• Ability to work independently and make sound decisions under pressure, demonstrating resourcefulness, adaptability, and problem-solving skills in a fast-paced and dynamic environment.
• Availability to work overnight shifts, including weekends and holidays, with flexibility to respond to emergencies or unexpected situations as needed.

Responsibilities

• Address guest inquiries, concerns, and requests during overnight hours, providing assistance, information, and support as needed to ensure a positive and comfortable experience for guests.
• Implement and enforce security procedures and safety protocols to protect guests, staff, and property during overnight hours, conducting regular patrols and inspections to monitor for any potential risks or hazards.
• Manage emergencies and crisis situations effectively, including medical emergencies, security incidents, and facility issues, coordinating response efforts and communicating with appropriate stakeholders as necessary.
• Maintain open communication with internal departments, including program staff, administrative staff, and maintenance staff, as well as external stakeholders such as healthcare providers and emergency services, to coordinate efforts and address any issues or concerns that arise overnight.
• Perform administrative duties such as completing nightly reports, updating guest records, and managing room inventory, ensuring accuracy and efficiency in all administrative tasks.
• Conduct regular inspections of guest rooms and common areas to ensure cleanliness, maintenance, and compliance with Hope Lodge standards, addressing any deficiencies or issues promptly and appropriately.
• Perform night auditing duties, including reconciling HMS, verifying Check In Data, and preparing reports, to ensure accuracy and compliance with HMS procedures.
• Reset the lodge for the next day. Conduct regular housekeeping to ensure first impressions are maintained throughout the lodge. Launder all of the days linens and reset linen room for next day.

Preferred Qualifications

• Additional education or training in hospitality management, security, or related field preferred.