Specialty Space Intake Coordinator

Specialty Space Intake Coordinator

Requirements

• Maintain strong professional relationships through exceptional written and verbal communication skills
• Interact with employees, visitors and contractors with poise and diplomacy
• Apply principles of rational systems and deal with a variety of concrete variables in situations where only limited standardization exists
• Interpret instructions in written, oral, diagrammatic or schedule form
• Possess initiative to assume additional responsibilities
• Set priorities and meet deadlines
• Ability and attentiveness to multi-tasking
• Advanced competence with a variety of software including MS Word, MS Excel, MS Outlook, and other requested software programs
• Perform basic business math such as compute discount, interest, percentages, and profit/loss
• Possess excellent grammar and proofreading abilities

Responsibilities

• Specialty space intake and booking: reviews, updates, schedules, and approves event requests received from Amazon event planners
• Regularly interfaces with high-level stakeholders and key customers
• Provides initial response and support related to Amazon event inquiries
• Demonstrates a refined business writing style and delivers superior customer service through clear, concise, and diplomatic correspondence
• Supports the customer in finding alternate space if their desired specialty space is unavailable
• Schedules, maintains, and updates calendar appointments to improve time management and coordination/communication with vendor partners supporting the event spaces
• Assigns events to Event Coordinators as appropriate
• Processes work orders and event related trouble tickets
• Maintains strong communication channels between onsite and remote event teams to ensure operational alignment and successful event execution
• Communicates closely with both onsite and offsite event teams
• Supports and maintains good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering as requested
• Creates and updates documents to track metrics, clarify procedures, provide information, organize team tasks, and others as needs arise
• Address any customer concerns or issues promptly and professionally, aiming to resolve conflicts to the customer’s satisfaction while upholding Amazon policies

Preferred Qualifications

• 3+ years’ experience in facilities management a plus
• Microsoft Visio or CAD experience preferred
• Bachelor’s Degree or equivalent 4 years of experience preferred