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Operations Manager
| Company | Aptive |
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| Location | Dover, DE, USA |
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| Salary | $80000 – $95000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- At least 3+ years experience in management and/or a bachelor’s degree in business, marketing, finance, or a related field
- General understanding of Profit and Loss
- Excellent verbal, written, and communication skills
- Interpersonal and collaboration skills
- Strong analytical and problem-solving skills
- Excellent ability to analyze information and think systematically
- Strong ability to lead and manage a team
- Proficient with Google drive functions or related software
- A US driver’s license that has been valid for a minimum of 3 years is required
- A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
- Must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.
Responsibilities
- Responsible for customer retention, employee retention, and service center EBITDA
- Continually monitor and balance labor utilization with production to optimize overall efficiencies
- Responsible for all inventory and fleet within the service center
- Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center
- Strive to achieve high operational efficiency and effective labor management
- Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services
- Execute plans provided for improvement and report progress
- Meet KPI standards
- Work with talent team for hiring needs
- Create a positive atmosphere of learning and growth for all Service Professionals
- Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools
- Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes
- Responsible for collaborating with Operations Trainers and local leadership to implement and deliver training
- Deliver excellent customer service to potential and existing customers.
Preferred Qualifications
No preferred qualifications provided.
