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Customer Service Representative
| Company | Bone Dry Roofing |
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| Location | St Peters, MO, USA |
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| Salary | $15 – $17 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- High School Diploma or equivalent
- Two-to-three years call center experience with telephone systems and technology
- Language proficiency
- Strong and accurate typing skills
Responsibilities
- Represent Bone Dry Roofing, Inc with the highest degree of professionalism, punctuality, and integrity while providing our customers with respect, honesty, and the highest level of customer service.
- Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade.
- Answering calls from customers with complaints, or other issues with products or services and directing to appropriate team lead to address.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Understanding of company products, services, and policies.
- Participating in ongoing training and other learning opportunities to expand knowledge of position, company’s products and services.
- Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.
- Adhering to all company policies and procedures
Preferred Qualifications
- Exceptional customer service aptitude
- Active listening, verbal, and written communication skills, including a professional phone voice.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Detail-oriented in fast paced environment.
- Accurate data-entry and typing skills.
- Teamwork-oriented to support team members.
- Ability to multi-task
- Adaptability and accountability
