Partnership Executive

Partnership Executive

Requirements

• Bachelor’s degree or equivalent experience
• 8+ years of customer service and/or sales experience, preferably in healthcare and/or professional services
• Proven success in customer service or account management, preferably in a professional services sales capacity
• Experience with EHR and/or ERP platforms strongly preferred such as: EHR: Epic, Oracle Health, MEDITECH; ERP: Infor, Workday
• Some experience managing a sales book of business, including forecasting, opportunity and account management, sales strategy, value-based selling, and financial reviews
• Sustained client relationship management experience and ability to leverage that experience to sell to executive and C-level buyers
• Able to grow to provide strategic points of view and industry insights for several areas of health system operations and at the macro healthcare industry level
• Demonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members
• Proven resilient and tenacious aptitude and capacity to drive customer success and happiness
• Excellent communication skills, written and verbal, both internally and with clients
• Solution-oriented mindset with demonstrated problem solving, critical thinking, and negotiation skills
• Strong attention to detail and ability to organize and prioritize tasks
• Demonstrated personal drive and “fire in the belly” willingness to proactively reach out to establish new relationships and deepen existing relationships
• Demonstrated adaptability, willingness to learn and be coached, and quickly apply knowledge to the role
• In-depth understanding of the healthcare industry
• Must demonstrate and embody Nordic’s Maxims
• Ability to work well under pressure and within time constraints in a fast paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence
• Ability to work independently as well as within a team environment
• Fluent with Microsoft Office 365 toolset, including Outlook, PowerPoint, Word, and Excel

Responsibilities

• Working independently to manage and grow a book of business, including developing and executing sales strategies, proposing different approaches, negotiating price, and carefully managing client concerns or escalations
• Understanding the business line strategy and goals set and implementing strategies to achieve them
• Creating and maintaining exceptional relationships with key client stakeholders and internal partners and serve as primary client contact for client needs
• Contributing to the development and execution of marketing and sales campaigns
• Preparing for and leading client meetings and presentations, both in-person and virtual
• Leading and/or participating in the creation of proposals in response to client RFP and requests
• Tailoring offerings leveraging healthcare industry insights, client strategic and tactical goals, and Nordic’s services and solution offerings
• Identifying client needs and responding attentively to inbound client requests, providing excellent customer service through creative problem solving in addition to timely and professional communication
• For staffing placements: Collaborating with delivery team members to align consultants to the right opportunity, ensuring client requirements are met; Positioning resumes and sharing tailored insights with client based on the consultant and opportunity​; Preparing consultants for interviews
• Monitoring customer satisfaction and consultant performance
• Coordinating with internal partners to ensure satisfactory consultant onboarding for our clients
• Developing and complying with internal processes to maintain relevant customer details such as: opportunities, client contacts, and communications
• Assisting with and attending Nordic special events and conferences at Corporate office or other locations
• Collaborating with internal team members to continually enhance operational processes to improve business operations, client experience, and operational efficiency
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary
• Remaining flexible to ever changing client requests and prioritizing accordingly
• Sharing and developing best practices across teams for CRM, communication, and other business processes
• Communicating in a timely manner to resolve customer requests and needs

Preferred Qualifications

• Experience with EHR and/or ERP platforms strongly preferred such as: EHR: Epic, Oracle Health, MEDITECH; ERP: Infor, Workday