Banking Associate – Hours

Banking Associate – Hours

Requirements

• High school diploma or GED
• 1 year experience working with customers in any capacity
• Demonstrated Customer Service skills
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Required to complete Teller training and part 1 of platform training upon hire
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office

Responsibilities

• Accurately completing everyday banking transactions
• Providing advice and educational support on services, products, and tools to help Customers achieve their financial goals
• Processing customer transactions, opening new accounts and educating customers on all banking products and services
• Delivering end-to-end advice customers expect
• Utilizing TD’s systems and tools to engage with Customers
• Understanding customer financial needs to identify opportunities to promote and educate on products
• Connecting with customers, providing financial advice, and deepening relationships through lead management activities
• Ensuring tasks are performed within established policy and procedures
• Successfully completing all required job specific, compliance-related training
• Ensuring ongoing compliance with internal/external audit and regulatory requirements

Preferred Qualifications

• Teller experience preferred
• Notary License preferred
• Demonstrated Customer Service skills preferred