Grants Manager

Grants Manager

Requirements

• High School diploma, GED, or equivalent professional experience required
• 3 years’ customer service and/or customer support experience required
• Experience with animal welfare, animal shelters, animal rescue and/or animal care highly preferred
• Experience creating forms and views within Airtable or other database applications highly preferred
• Experience manipulating and analyzing data in Excel (or similar program) highly preferred
• Experience making grants preferred; experience writing and/or applying for grants a plus
• Experience using a grants management database (like Fluxx) a plus; if no experience using a grants management database, experience using Customer Relationship Management tools (CRMs) also a plus

Responsibilities

• Represent the ASPCA by providing outstanding service including technical support, problem-solving, follow-up and other guidance as needed to program participants in initiating and completing grant applications and fulfilling grant reporting requirements
• Screen grant applications for missing or incomplete data; conduct due diligence and ensure compliance with ASPCA standards; manage pre- and post-grant processes including application review, approval and contracting, grant payments, grantee reports, and grant close-outs
• Maintain and regularly update a Standard Operating Procedure (SOP) for the program application submission and review process. Identify areas for improvement, propose solutions and implement changes
• Maintain, update, and deliver grant application due diligence training to Grants Team
• Support Grant Officers throughout the grants lifecycle
• Work closely with Cause Partnership & Events and Finance teams to ensure smooth operations of grant program
• Track grant-related questions that get escalated to leadership and ensure they are resolved in a timely manner
• Work closely with other members of the Grants Team to ensure consistency in grantmaking and alignment of grants management practices
• Identify gaps and propose solutions for grants policies and procedures, maintaining and updating Standard Operating Procedure (SOP) documentation as needed and directed
• Process grant portal registrations and monitor grants mailbox
• Support other grantmaking and projects as needed and directed

Preferred Qualifications

• Experience with animal welfare, animal shelters, animal rescue and/or animal care highly preferred
• Experience creating forms and views within Airtable or other database applications highly preferred
• Experience manipulating and analyzing data in Excel (or similar program) highly preferred
• Experience making grants preferred; experience writing and/or applying for grants a plus
• Experience using a grants management database (like Fluxx) a plus; if no experience using a grants management database, experience using Customer Relationship Management tools (CRMs) also a plus
• Ability to provide high levels of customer service to a diverse group of grant applicants, many of whom may be new to the grant application process and grantee experience
• Collaborative team player with strong interpersonal skills
• Self-guided and motivated by working toward goals and achieving results; requires minimal supervision while still working closely with other members of the team
• Proficient in a variety of computer programs, including being able to work with database applications (like Airtable and Excel) with an affinity for adopting new technology quickly
• Adept at developing and refining processes
• Strong communication skills including the ability to professionally represent the ASPCA in oral and written communications with other organizations and individuals outside the ASPCA
• Highly organized with a strong attention to detail – able to consistently bring attention even when engaged in repetitive tasks
• Ability to cultivate strong relationships with internal and external stakeholders
• Ability to work well under pressure, adapt to changing circumstances, and juggle multiple priorities simultaneously
• Brings empathy and compassion to the grant-making process with the understanding that difficult decisions will sometimes be required to maintain our focus on the big picture