Enrollment Operations Coordinator

Enrollment Operations Coordinator

Requirements

• Experience in an administrative role and strong administrative skills required
• Experience with spreadsheets (Excel, Google Sheets), data entry, and contact record management systems strongly preferred
• Excellent written and verbal professional communication
• Strict attention to detail and ability to use good judgment
• Takes initiative and owns processes
• Process-oriented problem solver
• Ability to think critically and work within a process-oriented environment
• Ability to work successfully in a team environment with diverse individuals, including staff, student, faculty and the public

Responsibilities

• Coordinate all event communications and plans in both Workday and Salesforce from preexisting templates
• Maintain and monitor invites and reminders to target audiences for approximately 2 events per week, but up to 10 per week during peak recruitment season
• Ensure professional, consistent, organized communication to recipients for invites
• Update communication items as needed
• Deploy communications to appropriate recipients via Salesforce and Workday
• Build engagement items to promote a prospective student’s smooth progression through the recruitment cycle from inquiry to enrollment
• Coordinate various recruitment and admissions engagement items across email, texting, print, and web
• Build emails in Salesforce CRM and Workday SIS, using WYSIWYG and text editors
• Monitor engagement plans in Salesforce and Workday for timing, audience accuracy, and deliverability and report any discrepancies to manager
• Partner with the Enrollment Operations team to create and maintain recipient audiences in Workday
• Provide administrative support for Admissions events, including live support during virtual events
• Provide support in the administration of event registration platforms
• Partner with admissions counselors to prepare and distribute materials for offsite events
• Partner with the business office to process any events-related expenses
• Coordinate with mailhouse for bulk mailings
• Maintain inventory of printed marketing materials
• Provide in-person administrative support for all on-campus events when necessary
• Work with counselors to manage TWPs for events
• Partner with Admissions Counselors and the Marcom team to plan for and track physical and digital collateral using Google Docs and Asana
• Responsible for the preparation of data files; performs data entry supporting admissions operations
• Conduct regular audits of data in Workday to support a clean data environment and encourage the completion of applications for admission
• Partner with the Enrollment Management Operations team and Records Office with data entry to prepare transfer applicants for processing
• Other duties as assigned

Preferred Qualifications

• Bachelor’s degree preferred
• Experience in college admissions or student services, or marketing & communications strongly preferred
• Experience coordinating event logistics and enthusiasm for creating a positive student experience in all engagements
• Experience using CRM software is preferred but not required. Training will be provided.