Account Transaction Specialist

Account Transaction Specialist

Requirements

• Bachelor’s degree preferred and/or 2+ years of experience in a financial services operations role is a plus.
• Prior customer service experience and banking experience preferred.
• Proficiency and experience with Microsoft Office (Word, Excel, Outlook).
• Ability to handle multiple assignments; work under pressure and within deadlines to produce accurate, high-quality results.
• Strong organizational skills with the ability to prioritize, monitor, and complete multiple tasks or projects, either independently or collaboratively within a team.
• Strong written and verbal communication skills are a must, with the ability to effectively relate to work in a team-oriented setting.
• Passion for providing high-value client service.
• Ability to stay focused under pressure and to prioritize workload in order to effectively manage time.
• Proven reliability in performance.

Responsibilities

• Handles various IRA/Retirement plan functions, and is cross-trained knowing most functions within the Account Transactions (IRA) team.
• Assist in testing of reports and/or forms that are generated before they are distributed; including but not limited to 1099Q/1099R/5498-ESA, 5498s.
• Serves as statement tester. Also involved with various department projects.
• Provides verbal and written communication to acquire or disperse information.
• Answers and/or initiate telephone calls, answers routine questions, or follow-through on requests.
• Review transaction requests that include distributions, contributions, cash and stock movements, Conversions and Recharacterizations, Contribution corrections, Death, and Divorce.
• Provide high value service to internal and external clients in an environment that promotes Baird’s culture and the Operations mission and values statement.
• Ensure adherence to regulations, Baird policies, and department procedures and policies.
• Answer and/or initiate Financial Advisor and Client Specialist contact; answer routine questions and follow through on requests including the ability to analyze and resolve client inquiries in a timely manner.
• Contribute to productivity, efficiency and effectiveness improvements to drive exceptional client service and risk mitigation.
• Over time, may be called upon to train other associates as needed and partner with Senior Specialists on more complex client/account issues.
• Assist manager and others as requested. Perform other duties as required.

Preferred Qualifications

• Bachelor’s degree preferred and/or 2+ years of experience in a financial services operations role is a plus.
• Prior customer service experience and banking experience preferred.