Partner Manager – Customer Relationship Manager – CRM
| Company | J.D. Power |
|---|---|
| Location | Riverside-San Bernardino-Ontario, CA, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Minimum of 5-7 years’ experience working directly at a CRM or OEM managing CRM activity
- General understanding in the areas of automotive digital marketing, websites, digital advertising, leads, CRM, marketing analytics, ROI, etc.
- Engaging personality with the ability to connect with a diverse range of people
- Self-starter with ability to manage multiple projects
- Ability to lead internal and external meetings and be an articulate and active participant, ensuring the discussion stays on track
- Ability to deliver instructions in a clear and concise manner; providing the proper materials and documentation when necessary
- Excellent verbal and written communication skills and confident with group presentations
- Identify risk and work with other leader and internal group to resolve conflict
- Superior analytical and organizational skills and demonstrated ability to pay attention to details
- Take ownership and accountability over the process ensuring success
- OEM and Dealer oriented team player with the ability to motivate the internal team while providing program leadership
Responsibilities
- Manage CRM Road Map with certified partners to prioritize and ensure timely and accurate delivery of stated business objectives and ensure success with the OEM and their Dealers
- Work directly with the OEM dedicated personnel remotely to deliver day-to-day operational elements of program
- Assess client needs and determine best solution to exceed the client’s expectations
- Development and delivery of presentations for clients regarding program status and results
- Manage the relationships with our valued partners and tangential partners supporting the CRM requirements for the OEM
- Work with program managers to deliver business requirements and project plans as appropriate to meet changing client needs and requirements
- Audit CRMs for compliance on a bi-annual basis, post results and work with providers to ensure full compliance
- Support departmental goals and other operational activities in partnership with leadership
- Perform regular One-on-One’s with vendor partners and facilitate team meetings
- Actively participate in organizational goal setting and establishment of organizational objectives for CRM initiatives on behalf of the SmartDigital organization.
Preferred Qualifications
- In-depth experience on how CRM tools work
- Ability to manage 15-20 providers to ensure timely release, data quality and form long lasting relationships