Director of Training

Director of Training

Requirements

• Bachelor’s degree or equivalent experience required; minimum 5 years in training design and facilitation preferred.
• Strong leadership and mentoring capabilities with proven ability to lead by example.
• Excellent communication, presentation, multitasking, and interpersonal skills.
• Skilled in change management and fostering organizational development.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access).
• Team-oriented mindset and collaborative approach.
• Valid driver’s license and eligibility under the Company’s insurance.

Responsibilities

• Create a care culture.
• Create a positive experience for customers and team members.
• Lead the design, coordination, and delivery of effective training and development programs across the organization.
• Identify organization-wide training needs to drive initiatives aligned with strategic goals.
• Regularly assess and update the training curriculum to ensure relevance and timeliness.
• Develop comprehensive training programs using job analysis, career paths, and performance evaluations.
• Maintain accurate training documents, including manuals, SOPs, materials, and assessments.
• Partner with the Process Control Manager to support policy implementation and process improvement through training.
• Coach and support employees and managers involved in training delivery, including certification of district trainers.
• Create engaging learning experiences and encourage continuous performance improvement.
• Establish and apply evaluation criteria to measure training effectiveness.
• Follow up on training completion to evaluate behavioral and performance outcomes.
• Collaborate with leaders and departments to identify team and individual development needs.
• Support technical training efforts and succession planning strategies.
• Engage with third-party education providers and help develop a company-wide online learning platform.
• Mentor and lead members of the training team, fostering a culture of development and growth.
• Support talent acquisition by helping attract and retain committed team members.
• Stay current with industry best practices and adult learning methodologies.
• Organize, facilitate, and manage training events, including materials and logistics.
• Maintain professionalism and confidentiality at all times.
• Participate in continuous professional development and support the onboarding of new hires.
• Uphold all company policies, safety procedures, and standards of performance and ethics.
• Perform additional duties and projects as assigned by management.

Preferred Qualifications

No preferred qualifications provided.