Cross Functional Store Manager in Training

Cross Functional Store Manager in Training

Requirements

• Must possess a valid driver’s license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.
• Ability to make independent judgments regarding critical business decisions.
• Complete CarMax provided training as required.
• Partner with others when facing complex problems.
• Prioritize competing responsibilities appropriately.
• Multi-task, organize work and manage time well.
• Model and encourage exceptional team behaviors.
• Speak, listen and write effectively in dealing with associates and customers.

Responsibilities

• Strategizes to achieve store’s budgets and performance metrics based on corporate business assumptions and LGM prescribed guidelines.
• Proactively plans for the daily business based on volume and staffing.
• Analyzes and presents store business results and reports them to the Location General Manager and supporting business managers as needed.
• Actively monitors and adjusts staffing levels based on business needs and staffing model.
• Opens and closes the store per schedule.
• Provides management coverage for the entire store.
• Responsible for managing all aspects of key CarMax Business areas and operating procedures through execution of Area of Responsibility (AOR) duties, leading cross functional teams and problem solving opportunities.
• Manages positive associate relations and associate development and role models successful behaviors to drive performance through timely and effective feedback including, but not limited to: Individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process.
• Resolves associate issues in a timely manner and takes appropriate partners.
• Interviews, hires, trains and promotes associates to support store operations and company growth.
• Leads training and development activities across business areas, including sales, service operations, merchandising and business operations, to positively impact the customer experience, maximize execution and minimize risk.
• Partners with and develops associates to resolve customer issues.
• Obtains and responds to customer feedback by directly interacting with customers, internal staff, written surveys as needed.
• Partners with appropriate departments and regional team members as needed.
• Ensures team adheres to asset protection and risk management processes and procedures.
• Researches and approves transactions that are identified as exceptions to normal business conditions.
• Executes AOR responsibilities according to company guidelines and checklists.
• Manages cash and other payment procedures and paperwork processes associated with the sale, wholesale, service and purchase of vehicles.
• Identifies and raises awareness of opportunities to reduce waste; analyzes and identifies process improvements.
• Adheres to all CarMax policies and procedures including, but not limited to risk management, loss prevention, standards of professional appearance and proper recording of time.
• Performs duties and tasks while reporting to the Location General Manager.
• Displays financial responsibility through P&L management.
• Uses all CarMax software and media effectively.
• Complies with all local, state and federal regulations.

Preferred Qualifications

No preferred qualifications provided.