Service Key Account Manager
| Company | SMA America |
|---|---|
| Location | Rocklin, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- A bachelor’s degree in engineering or a related technical field is preferred.
- At least 5 years of experience in electrical, electronic and/or network communications are strongly preferred.
- Proven track record managing key customer accounts is required.
- Strong organizational and communication skills are required.
- Excellent presentation and negotiation skills are required.
- Solid knowledge of service principles and key account management are required.
- Strong background in Electrical Engineering systems.
- Understanding of AC and DC Theory.
- Understanding of Electromagnetism.
- Proficiency in the English language, both written and verbal, is required.
- A valid driver’s license and an acceptable driving record are required.
Responsibilities
- Analyzes data and tracks specific customer field activities while providing support by gathering the necessary departments within SMA to support the customer.
- Develops a thorough understanding of the customer’s service strategy, priorities, organization, and methodologies.
- Establishes and fosters key account service partnerships through building trust, transparency, and cooperation.
- Develops strong relationships with colleagues and solid communication structures at all relevant levels within the organization, including engineering, purchasing, sales, project management, and senior management.
- Actively monitors service performance, drives interaction with SMA global key account managers and other relevant activities of an account, reports relevant aspects, and facilitates involvement when appropriate.
- Assists in drafting the service portion of framework agreements for key customer accounts, focusing on global consistency and regional needs.
- Creates annual service plans based on the service strategy.
- Drives SMA DE R&D resourcing focus to achieve breakthrough improvements in quality and uptime based on key account needs.
- Implements and improves processes as needed.
- Other duties as may be required or assigned.
Preferred Qualifications
- Prior experience in the solar energy industry is strongly preferred.
- Knowledge of solar and/or alternative energy markets is preferred.
- Knowledge of National Electric Code is preferred.
- German and/or Spanish language skills would be a plus.