Manager – Quality Control Review
| Company | Webster Bank |
|---|---|
| Location | Waterbury, CT, USA, Massachusetts, USA |
| Salary | $90000 – $101000 |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Senior |
Requirements
- 5+ years operations experience, including Banking Center experience.
- Working knowledge of audit, accounting, and information technology.
- Working knowledge of bank policy, banking center procedures, compliance and regulations
- Strong verbal and written communication skills
- Ability to influence others and establish and maintain collaborative relationships
- Knowledge of banking products and services
- Effective decision-maker
- Strong interpersonal and team building skills
- Results oriented
- Highly organized and able to manage concurrent projects
- Driver’s license and ability to travel throughout bank’s footprint
- Working knowledge of Microsoft office product
- Working knowledge of Salesforce SFC desired
- Candidates with Associate’s or Bachelor’s degree preferred. Candidates with some combination of coursework and experience, or extensive related professional experience, are eligible for consideration
Responsibilities
- Leads and conducts Quality Control Reviews of Banking Centers and Business Banking Teams. The reviews provide an evaluation of the adequacy of our internal control environment and operational effectiveness. Conclusions and results are based on appropriate analyses and evaluations and identify criticality of findings. Reviews are comprehensive and complete. Work papers and findings have been reviewed and are found to be sufficiently supported by documentation and data.
- Ensures that results of the reviews are communicated adequately both verbally and via Salesforce. The Review includes conclusions, recommendations, as well as the analysts’ overall opinion.
- Coordinates and prepares review assignments to ensure completion of schedule, including periodic reviews, as agreed upon by the Quality Control Managing Director. Sensitivity to peak busy days and holidays is necessary.
- Recommends modifications and updates to the Quality Control Review program to achieves objectives and ensure compliance with all regulations, policies and procedures. The Review work program has established the process for identifying, analyzing, evaluating, and recording information during the review.
- Makes recommendations for revisions to systems, policies and procedures supported by data and appropriate reasoning.
- Identify ways to improve the effectiveness and efficiency of the QCR Program and related processes.
- Appraises the adequacy of action plans taken by Banking Center management to correct reported deficient conditions. Responses from Banking Center management have been reviewed and noted as being adequate.
- Interacts professionally with senior management and other departments to answer questions, and provide assistance, support and guidance that builds and sustains a productive work environment.
- Collaborates with the Consumer Banking Operational Risk Management and Field Operations teams as needed.
- Support and attend QCR Forum and other risk committees as needed.
- Assist Quality Control Team members, Consumer Banking Operational Risk and others regarding opportunities and ad hoc projects.
Preferred Qualifications
- Candidates with Associate’s or Bachelor’s degree preferred. Candidates with some combination of coursework and experience, or extensive related professional experience, are eligible for consideration