Associate Customer Success Manager – Hvlt
| Company | Calm |
|---|---|
| Location | San Francisco, CA, USA, Los Angeles, CA, USA, New York, NY, USA, Minneapolis, MN, USA |
| Salary | $79200 – $110000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years of experience in a Customer Success or Account Management role
- Past program management experience
- Excellent organizational skills
- Ability to handle & prioritize various tasks
- Exceptional written communication skills
- Very comfortable using tools & technology including Salesforce, Outreach and Zendesk on a day to day basis
Responsibilities
- Successfully support our Calm for Business partners at scale — build strong champions who meet and exceed their goals with Calm
- Gain a deep understanding of trends across customers’ wellness goals and help partners implement impactful engagement strategies
- Engage 1:1 with targeted customers at key points in the customer journey to ensure adoption of Calm
- Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training and webinars, new collateral, and hosting office hours
- Lead and perform Business Reviews multiple times each week
- Become a Calm expert and share wellness best practices with customers
- Lead the implementation of Calm Health customers: complete technical configuration, collaborate with cross-functional partners on deliverables while clearly communicating deadlines and expectations to the customer
Preferred Qualifications
- Experience working in a fast paced startup environment
- A passion for mental fitness and well being
- Experience with project management and change management