Customer Development Coordinator

Customer Development Coordinator

Requirements

• Bachelor’s degree with 2+ years sales and customer service experience preferred or in lieu of education, 3+ years of technical or architectural product sales experience.
• Prior solution-based sales and customer support experience evidenced by meeting sales objectives and providing high levels of service.
• Preferred experience in the sales of architectural products and knowledge of fall protection safety products.
• Possess an understanding of inside sales functions and all commercial transactions components.
• Ability to quickly learn and develop an expertise in products, system layouts, and corresponding engineering of applications.
• Strong organization skills proving ability to multi-task, prioritize and manage functions effectively, and be timely in responses.
• Sound and effective communication skills, particularly via phone, in writing and presentations; negotiation and problem resolution skills.
• Proficiency with MS Suite (Word, Excel, PowerPoint) CRM, order, and accounting systems.
• Understanding and/or experience in B2B marketing, along with creation and execution of programs.
• Ability to quickly grasp industry safety codes and apply in customer dealings and product applications.
• Passionate for providing superior consultative service; being reliable, responsible, detail oriented, and timely with all external and internal customers.
• A self-starter with the ability to work independently.
• A team player who unselfishly collaborates with peers, partners, and leaders on a continuously positive and professional manner toward the quality and success of the business.
• An enthusiasm for safety products.

Responsibilities

• Receive and assess customer inquiries, perform pre-sale discovery activities, disseminate information to others, and participate in quoting activities and preparation of sales proposals.
• Develop sales materials, either specific for an opportunity or broadly in the form of marketing collateral in various media forms.
• Maintain data and interfaces of the CRM, sales and quoting systems along with reporting.
• Manage certain house accounts for ongoing sales of products and services, along with other assigned customer opportunities toward a contributing sales objective.
• Perform research and prospecting of potential industries and customers.
• Contribute to the development of sales and marketing strategies and execute corresponding plans.
• Participate in industry conferences and trade shows approximately twice a year.
• Support the broader team in the attainment of sales goals.
• Review customer purchase contracts for adherence of requirements.
• Assist in project management functions including coordinating vendor deliverables, organizing work schedules, and compliance with customer site requirements and documentation while providing a high level of customer service throughout the project.
• Maintain prospects, customers, product, and price master data in CRM and quoting systems.
• Maintain project files for complete documentation and accounting compliance requirements.
• Update company information and required records in customer purchasing and third-party vendor management systems.
• Perform backup duties/functions supporting other staff as needed.

Preferred Qualifications

• Preferred experience in the sales of architectural products and knowledge of fall protection safety products.