Patient Engagement Specialist

Patient Engagement Specialist

Requirements

• State registered as a pharmacy technician
• Nationally certified as a CPhT or equivalent is strongly preferred but not required
• 1-3 years of Pharmacy Technician and adjudicating claims experience strongly preferred but not required
• High school diploma or GED required
• Strong interpersonal communication skills
• Exceptional phone skills
• Highly proficient in Microsoft Office particularly Excel and Word
• Strong organizational skills

Responsibilities

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request
• Answer, resolve and triage inbound inquiries
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Identify trends, resolves problems; recommend improvements; implement change
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization’s value by keeping information confidential
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
• Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST
• Other duties and/or responsibilities may apply

Preferred Qualifications

• Experience managing refills, specialty pharmacy, working with clinical care teams, and working remotely
• Organized
• High-integrity
• High accountability
• Attention to detail
• Dependable
• Quality focus
• Empathetic
• Good listener/communicator
• Collaborative
• Energetic
• Highly motivated
• Team player
• Ability to sit and/or stand with focus at a workstation for a long period of time
• Discretion and confidentiality essential as position deals with highly sensitive and private data