Technical Support Representative
| Company | SevenRooms |
|---|---|
| Location | New York, NY, USA |
| Salary | $56000 – $67000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 1+ years working in a high leverage, customer facing support role or strategic account management role (ideally within the B2B, SaaS, and/or hospitality industry)
- Familiarity with Zendesk, Jira, Salesforce, or similar support platforms
- Outstanding written and oral communication
- Highly-collaborative, positive, go-getter attitude
- Comfortable working in a fast-paced startup environment; ability to juggle multiple questions, requests, and bug reports at once, practicing excellent follow-through techniques
- Proven track record in building positive relationships with clients
- Strong analytical, critical thinking, and problem-solving abilities
- Technical aptitude and understanding of the hospitality software industry
Responsibilities
- Resolve customer queries by email and phone in a prompt and efficient manner
- Allow customers to unlock maximum return on investment by providing prescriptive, thoughtful, and efficient setups and solutions that show a fundamental understanding of our platform along with their our goals
- Maintain a comprehensive knowledge of the SevenRooms platform across the organization and down to individual clients
- Document problem resolution steps across all clients
- Identify issues based on the severity of customer impact
- Learning to use, and understanding when to apply multiple systems and solutions used both internally and externally to log and pull relevant data and track important functions for use in daily tasks
Preferred Qualifications
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No preferred qualifications provided.