Noc Lead

3-5 years of experience in a NOC environment, preferably in EVSE, telecommunications, or network infrastructure.
Technical Expertise: Experience with network monitoring, troubleshooting, and EVSE maintenance.
Vendor Management: Strong ability to coordinate with third-party service providers and hold them accountable for performance.
Problem-Solving: Ability to diagnose and resolve technical and operational issues efficiently.
Leadership Skills: Prior experience managing or supervising a team in a fast-paced environment.
Communication: Strong written and verbal skills to interact with internal teams, vendors, and leadership.
Data Analysis: Proficiency in using monitoring tools, dashboards, and reporting software to assess network performance.
Project & Task Management: Experience with ticketing systems, workflows, and service-level agreements (SLAs).
Flexibility: Ability to work flexible shifts including late night, weekend or on-call; 20% local travel.
A four-year college degree, or equivalent, in business administration, engineering or computer science, information systems.

Network Operations Management: Monitor network performance, identify issues, and lead troubleshooting efforts to minimize downtime.
Vendor Coordination: Work closely with external vendors to track repairs, escalations, and part replacements, ensuring SLAs are met.
Incident Response: Manage escalations, analyze root causes, and implement corrective actions for network outages or system failures.
Team Leadership: Supervise and mentor NOC staff, assign tasks, and ensure efficient workflow during shifts.
Process Improvement: Develop and refine operational workflows to improve response times and enhance service quality.
Data Analysis & Reporting: Utilize monitoring tools to track network performance, generate reports, and provide insights to leadership.
Collaboration: Work cross-functionally with maintenance, engineering, and customer support teams to align troubleshooting efforts.
Shift & Coverage Management: Ensure proper staffing and operational coverage, particularly on weekends and high-demand periods.
Compliance & Documentation: Maintain detailed logs of incidents, resolutions, and vendor interactions for continuous process improvement.

3-5+ years’ experience in project management, account management, or EVSE maintenance
Prior experience in a leadership or supervisory role is preferred
Field service experience in EVSE, a plus
Experience applying problem solving tools; reviewing error codes and manufacturer data.
Experience managing, supporting and deploying network infrastructures. Excellent communication and customer service skills.