Skip to content
Bug Triage Specialist
| Company | Accenture |
|---|
| Location | Mountain View, CA, USA |
|---|
| Salary | $34.5 – $44.5 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s, Associate’s |
|---|
| Experience Level | Junior, Mid Level |
|---|
Requirements
- A minimum of 2 years of Technical Troubleshooting experience
- High School Diploma or GED
Responsibilities
- Support the Operations team while working cross-functionally with Engineering teams across the world
- Technical troubleshooting of issues faced by the Ops Team
- Support T1, T2, and other teams including members of Engineering teams from across multiple offices and countries
- Helping others on the Bug Triage team; knowledge sharing
- Having an awareness of the team’s queues at a high level as well as any issues or blockers affecting the team’s work (and report to TL)
- Send out notifications to the wider Movie Ops and Eng teams about current open issues and workflow changes
- Understand the end-to-end workflow of Tech Triage sub workflows
- Creating documentation of how new tools/products/features work, as required
- Setting up feedback or knowledge sharing sessions
- Helping TL for IHC updates
Preferred Qualifications
- Bachelor’s or Associate’s degree
- Experience diagnosing technical issues
- Previous experience with bug ticket tracking system
- A minimum of 2 years of experience with SQL
- Strong Excel and Google Docs skills
