Field Account Manager
Company | CarGurus |
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Location | Boston, MA, USA |
Salary | $Not Provided – $Not Provided |
Type | Full-Time |
Degrees | |
Experience Level | Mid Level |
Requirements
- Ability to adapt quickly to changes in behavior and workflow within an ever-evolving business environment. A demonstrated curiosity and growth mindset.
- Analytical capacity (data analysis, recognizing performance trends and causality) with attention to detail.
- Google Suite (and adjacent) expertise.
- A track record of establishing, maintaining, and growing relationships across multiple levels within an organization.
- Strong time management and organization skills and ownership. Proven ability to prioritize across multiple initiatives reactively and proactively.
- Track record of strategic collaboration and strong communication skills.
- Ability to travel in-market quarterly for QBR and customer-facing engagements.
Responsibilities
- Manage a portfolio of 250 paying accounts across 40-50 dealership groups.
- Develop expertise in all CarGurus products (Listings, Digital Advertising, Transactional, Digital Retailing) and the automotive industry.
- Build deep and broad relationships with dealership decision-makers and staff, increasing our influence and cultivating CarGurus champions.
- Coordinate and deliver quarterly business reviews in person to dealership decision-makers, in collaboration with the field sales organization.
- Review performance and consult towards improvement in specific areas of their overall business. Educate dealer partners on maximizing the value of the CarGurus platform through engagement with our tools, data, and best practices.
- Work in close alignment with Regional Sales Directors to drive revenue growth opportunities through data-driven consultation and strong relationships.
- Conduct post-sale onboarding training for new dealer partners and personnel for their first 90-day period with a new product.
- Serve as the primary liaison for technical, billing, and content issues.
- Collaborate efficiently across departments (support, billing, content, product, and engineering) to communicate key issues within the CarGurus organization.
Preferred Qualifications
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No preferred qualifications provided.