I.T. CRM – Physician Support – Information Technology

I.T. CRM – Physician Support – Information Technology

Requirements

• Associate degree required, Bachelor’s degree with 2 years of experience or Associate Degree with 6 years of experience preferred.
• Degree in Computer Science or a related IT field.
• 5-7 years of related experience, specifically in technical support and training.
• Strong understanding of technology to solve business issues.
• Proven ability to work on strategic and tactical projects as part of a team.
• Excellent interpersonal, communication, and documentation skills.
• Ability to work with minimum supervision and execute assignments effectively.
• Experience with Windows, MacOS, portable devices, and smartphones preferred.

Responsibilities

• Facilitate integration of new medical staff and providers with Premier systems.
• Serve as a liaison for providers regarding system access.
• Develop training materials for supported technology and systems.
• Support billing access for physicians and advance practice providers.
• Implement and support access for external facilities.
• Assist with new technology implementations and special projects.
• Provide troubleshooting support and liaise with IT teams.
• Offer round-the-clock support to ensure exceptional customer service.
• Manage security and access processes.
• Support remote access for clinical system vendors.
• Operate both independently and as part of a team.

Preferred Qualifications

• Experience in supporting physician office environments is desirable.
• Knowledge of platforms in use by physicians and advanced practice providers including but not limited to, Windows, MacOS and various portable devices and smartphones.
• Minimum of 2 years of experience providing training and support to users of varying technical capability.