Associate Client Service Director

Associate Client Service Director

Requirements

• Extensive experience working within the medical communications industry
• Proven ability to work across different therapy areas and project deliverables in a client-facing role. Leading and actioning projects within a fast-paced agency environment
• Excellent understanding of the pharma and competitor landscape
• Extensive experience and knowledge within the medical communications industry
• Experience collaborating with different departments such as Scientific Services, Creative, Digital, etc.
• Able to lead a team effectively, including line management responsibilities and mentoring
• Experienced financial management including budgets, forecasting, and recoverability
• Bachelor’s degree preferred in science, pharmacology, or medicine with the ability to apply high levels of scientific knowledge

Responsibilities

• Ability to build an open and honest partnership with clients and build the BOLD team around them. They have a sixth sense and can forward plan, knowing exactly when something needs to be changed/actioned
• Provides onsite support where required
• Ability to apply a high level of scientific and commercial expertise gained through extensive knowledge and experience in the industry to act as a true client partner
• Provides strategic and operational direction to account teams
• Acts as a strategic and trusted partner as well as pushing and challenging our clients’ thinking
• Works in partnership with the Scientific Lead on accounts to develop and refine client strategy and tactics and ensure the BOLD plan for execution is feasible
• Provides support to the account team on client discussions where appropriate and flags any potential conflicts across the business
• Implements and maintains quality standards, cost efficiency, and best working practices alongside senior account team members
• Overall responsibility for a large or a diverse portfolio of accounts
• Effectively directs projects, overseeing and delegating tasks to the team as appropriate. Leads by example and is always happy to have a hands-on approach to support their team
• Portfolio lead for strategic discussions and routine client/agency reviews, driving strategic and tactical organic growth
• Drives alignment across client teams, ensuring the highest standards are met and providing internal leadership of accounts and teams
• Holds regular team meetings to ensure that everyone is up to date, clear on actions, and can ask any questions
• In collaboration with the scientific team leads, ensures the optimum level of resources to service account needs and pre-empt any resourcing challenges
• Is accountable in driving actions forward and is solution focused to achieving company goals
• Reviews content and provides sign-off on work, partnering with the scientific team leads
• Overall responsibility for account financials and business unit KPIs
• Works closely with the VP, Client Services to set realistic revenue targets and ensure that BOLDs overall revenue target is achieved
• Responsible for account and business unit forecasting, working closely with the Scientific Lead to ensure all financials are accurate
• Consistently meets billability & recoverability targets and ensures the same from line reports and wider team members
• Completes timesheets accurately on time and ensures the same from line reports and wider team members
• Maintains strong relationships with senior clients and procurement teams and supports with MSA negotiations
• Supports team in financial conversations with the client, including overall yearly budgeting, timely out-of-scope recovery, and billings
• Identifies and drives new business opportunities across new and existing clients
• Identifies opportunities for business growth, actively driving new business opportunities and leading in pitches
• Responsible for keeping abreast with key events and innovations in the industry
• Manages and inputs into the career development of direct reports and their teams, closely reviewing goals and objectives
• Line manages several team members of varying levels, providing constructive and actionable feedback to team members
• Coaches and mentors others across the agency with the ability to adapt to get the best out of the BOLD team
• Forms excellent senior-level relationships and is a trusted partner to the Business Unit founder

Preferred Qualifications

• Bachelor’s degree preferred in science, pharmacology, or medicine with the ability to apply high levels of scientific knowledge