Client Success Manager
| Company | Gen |
|---|---|
| Location | Tempe, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 1-3 years of experience in Client Success, Account Management, or similar customer-facing roles.
- Proven ability to build strong relationships with clients and deliver exceptional service.
- Strong communication skills, both written and verbal, with the ability to influence and build trust.
- Experience in upselling and cross-selling products and services to clients.
- Ability to manage a portfolio of clients and prioritize tasks in a fast-paced environment.
- Comfortable using CRM software (e.g., Salesforce) to manage accounts and track client interactions.
- Strong problem-solving skills with the ability to think strategically and proactively.
Responsibilities
- Manage a portfolio of client accounts, ensuring their long-term success, satisfaction, and growth.
- Develop strong, lasting relationships with clients, serving as their trusted advisor and primary point of contact.
- Identify opportunities for upselling and cross-selling ReputationDefender’s products and services to enhance client success.
- Lead regular check-ins and business reviews with clients to assess satisfaction, address concerns, and ensure continued alignment with their objectives.
- Collaborate closely with Sales, Marketing, and Product teams to ensure smooth transitions and consistent communication throughout the customer lifecycle.
- Deliver high-touch client support to ensure the successful implementation and execution of ReputationDefender solutions.
- Drive customer retention by resolving issues quickly and effectively and advocating for the client’s needs within the company.
- Use Salesforce to track client interactions, maintain accurate records, and report on the health of your accounts.
- Provide regular feedback to product teams to improve ReputationDefender’s offerings based on client needs and insights.
Preferred Qualifications
- Experience in a digital privacy, cybersecurity, or reputation management field is a plus but not required.